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The New York State Department of Motor Vehicles recently announced some key changes to their ticketing office phone lines.

DMV officials say that customers are now saving time thanks to a recent streamlining of the phone lines for the department’s Ticketing office and the addition of a new callback feature. “I commend our Ticketing team for their hard work and commitment in helping our agency deliver results in a faster, more efficient way,” said DMV Commissioner Mark Schroder.

These changes are only one part of a number of initiatives under DMV’s Lean Initiative to improve how the agency does business with its customers who received tickets returnable to the Traffic Violations Bureau – so now, customers calling to enter a plea, schedule a hearing or pay a fee, spend less time on the phone.

According to the DMV, the most popular feature in this project is the ticketing office’s new callback option, with more than half of callers now choosing to have a DMV staff member return their call rather than wait on the phone. This new feature further reduces frustration among callers by providing an estimated wait time.

The DMV’s Ticketing office receives approximately 200,000 incoming phone calls per year.

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